Schedule Ford Auto Service in Anniston, AL

No time to come in for an appointment? 
We've Got You! 
C. A. Russell Ford is proud to offer Mobile Service and Pickup and Delivery to new and existing customers. Available to any make and model.* Choose the option that fits your lifestyle best.

"she got it done that day!" Guest explains how dealer turned recall issue from sour to satisfactory

Meet Pamela! This long-time Ford customer has been visiting the Service Department and Quick Lane at her local Ford dealer in Anniston, AL for years.

She recently shared how a frustrating situation involving a recall for her 2015 Ford Explorer was flipped from bad to good when the service manager stepped in to resolve a problem. 

Thank you for sharing your experience with us, Mrs. Pamela! We appreciate your openness and honesty! 

PLEASE NOTE
This online scheduling system represents both the Service Department at C. A. Russell Ford as well as the Quick Lane at C. A. Russell Ford. You must specify which advisor you need based on what type of service you need. See below.
SERVICE DEPARTMENT
At the Service Department, our certified and experienced technicians service transmission, warranty, recall, and mechanical jobs.
Please note that service advisors represent time with service department technicians. Any service jobs scheduled under Quick Lane advisors cannot be honored in the service department.
QUICK LANE
At the Quick Lane, our express technicians service oil, brake, battery, and tire jobs.
Please note that Quick Lane advisors represent time with Quick Lane technicians only. Any warranty, recall, mechanical, check engine light, or transmission jobs scheduled under QL advisors cannot be honored in the service department.
JORDAN CARTER
WARRANTY, RECALL, DIAGNOSTIC
CALL 256-831-5300
MOBILE SERVICE

TABITHA BROWN
OIL, BRAKE, BATTERY, TIRE
JULIE FULLER
SERVICE MANAGER

Ford Service Department in Anniston, AL

When your Ford needs more than routine maintenance, the C. A. Russell Ford Service Department is here to help. Our factory-trained service professionals diagnose and repair a wide range of vehicle concerns, including warranty repairs, safety recalls, diagnostic services, transmission repairs, and other complex automotive problems.

Located in Anniston, Alabama, C. A. Russell Ford provides professional service for Ford vehicles and can help identify the cause of warning lights, drivability concerns, mechanical problems, and other issues affecting your vehicle.

Ford Warranty Service in Anniston

If your Ford is covered by a factory warranty and needs a repair, our Service Department can help. We perform eligible Ford warranty repairs and work to identify the problem, determine the appropriate repair, and get you back on the road.

If you are experiencing a problem with your Ford and believe it may be covered under warranty, schedule a service appointment with C. A. Russell Ford.

Ford Recall Service

Has your Ford received a recall notice? Our Service Department handles Ford recall repairs and recall-related service. Recalls are issued when a manufacturer identifies a safety-related or compliance issue that requires inspection, repair, replacement, or another corrective action.

If you have received a Ford recall notification, contact C. A. Russell Ford to schedule your recall service.


Important:
Check engine light diagnostics should be scheduled with the C. A. Russell Ford Service Department, not Quick Lane.

Check Engine Light & Diagnostic Service

Is your check engine light on?

A check engine light can indicate many different problems, ranging from an emissions-related issue to a more serious engine, transmission, electrical, or drivability concern. The first step is determining what is causing the warning light.

If your check engine light is on, schedule a diagnostic appointment with our Service Department.

Our technicians can use professional diagnostic equipment and inspection procedures to identify the source of the problem and determine what repairs may be necessary.

Ford Diagnostic Service in Anniston

Modern vehicles rely on sophisticated electronic systems to monitor the engine, transmission, emissions equipment, safety systems, and other vehicle components. When a warning light appears or your vehicle is not operating normally, proper diagnosis is an important first step.

Proper diagnosis helps determine what is actually causing a problem before repairs are performed.

Our Service Department can diagnose concerns such as:

  • Check engine lights
  • Warning lights and dashboard messages
  • Engine performance problems
  • Transmission concerns
  • Electrical and electronic issues
  • Starting and charging problems
  • Drivability concerns
  • Unusual vehicle behavior
  • Problems identified through vehicle computer codes

Transmission Service & Repair

Transmission problems can affect how your vehicle accelerates, shifts, and operates. If you notice slipping, hard shifting, delayed engagement, unusual noises, or other transmission-related concerns, schedule an appointment with our Service Department.

Our team can diagnose transmission concerns and determine whether your vehicle requires additional inspection, repair, or service.

Service Department vs. Quick Lane

C. A. Russell Ford has separate departments for different types of vehicle service. Knowing which department to schedule with can help you get to the right team faster.

Not sure where to schedule? If your vehicle has a check engine light, warning light, transmission problem, or another issue that needs to be diagnosed, contact the C. A. Russell Ford Service Department.

For routine maintenance such as an oil change, tires, brakes, battery service, or other general maintenance, visit our Quick Lane department.

Schedule with the Service Department for:

  • Check engine light diagnostics
  • Diagnostic appointments
  • Ford warranty repairs
  • Ford recall service
  • Transmission repairs and diagnostics
  • Complex mechanical repairs
  • Electrical and drivability concerns
  • Other vehicle problems requiring diagnosis or specialized repair

Schedule with Quick Lane for:

  • Oil changes
  • Routine maintenance
  • Tire sales and service
  • Tire rotations
  • Brake service
  • Batteries
  • Wiper blades
  • Filters
  • Fluid services
  • Multi-point inspections
  • Other general maintenance services

Professional Ford Service in Anniston, Alabama

Whether your Ford needs warranty work, a recall repair, diagnostic testing, or transmission service, the Service Department at C. A. Russell Ford is ready to help.

Our goal is to make automotive service straightforward by getting your vehicle to the right department and helping identify the right solution for your vehicle's needs.

If your check engine light is on or your vehicle needs a diagnosis, schedule with the C. A. Russell Ford Service Department in Anniston, AL.

For routine maintenance, tires, brakes, batteries, oil changes, and other everyday services, schedule with C. A. Russell Ford Quick Lane.

Schedule Ford Service in Anniston

Need service for your Ford? Contact C. A. Russell Ford to schedule an appointment with the appropriate department.

C. A. Russell Ford Service Department
Anniston, Alabama

Service Department: Diagnostics • Warranty Service • Recall Service • Transmission Service • Complex Repairs

Quick Lane: Oil Changes • Tires • Brakes • Batteries • Routine Maintenance